Thomas Cook removes Egypt hotel guests after United Kingdom couple dies

Steigenberger Aqua Magic Egypt hotel guests being evacuated Thomas Cook

Others said Thomas Cook has not provided sufficient explanation for the evacuation arguing that other travel agencies have not taken such an extraordinary step.

On Tuesday, John Cooper, 69, died in his hotel room at the five-star Steigenberger Aqua Magic Hotel in Hurghada.

Britain's Thomas Cook, which organized the trip, said on Friday it had received further reports of illness among guests at the hotel, without elaborating.

About half the Britons at the hotel had chosen to cut their holidays short and the rest took up offers of rooms at other nearby hotels, a spokeswoman for Thomas Cook said.

Experts from the engineering faculty of Ganoub el-Wadi University were called in to inspect the room at the plush Steigenberger Aqua Magic Hotel, Egypt's public prosecutor said in a statement.

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The BBC said there were a total of 1,600 guests at the hotel.

The statement dismissed criminal motives as being behind the deaths and said legal procedures would be underway for the transfer of the bodies upon the conclusion of the autopsy.

Alison Cope, a Thomas Cook customer staying at the Steigenberger, said the company had "fobbed off" guests who had complained "about sickness, illness, low level standards of the food, the hygiene of the glasses".

Egyptian officials are insisting that a British couple both died of heart failure at a hotel in the north African country, as their daughter demands answers over why.

Mrs Cooper was taken to hospital five hours later in a "state of fainting" and, although heart recovery work took place for 30 minutes, she died at 17:12.

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He added: "The doctor's preliminary report indicates that death was due to natural causes".

Alison Cope, 44, from Moseley, Birmingham, who was among those who made a decision to fly home, said she had been at the hotel for two weeks and five out of seven of her family members have been ill for around 10 days.

He said: "The food, the temperatures of the food, things like that".

Medical examinations showed that the couple both fell ill after suffering "respiratory failure" while staying at the popular hotel, Egyptian officials say.

"Thomas Cook has all sorts of excuses they want to come out with; it's the weather, it's the change in climate, it's too much alcohol - every single excuse apart from actually listening and taking on board what these people are saying". "We have no cause of death, a post mortem is underway". "There are no indications to support allegations of an increased incidence of illness at the hotel".

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The daughter of a Burnley couple, who died on holiday in Egypt, has thanked people for their messages of love and support.

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